SMS & Calling Policy

Sat Star Communications sends business-to-business conversational and notification messages related to commercial television distribution: replies to quote requests, appointment and site survey scheduling, installation and service-visit updates, account and billing notices, and occasional service announcements for existing customers.

• Web forms. Our quote and contact forms include an unchecked consent checkbox next to clear disclosure language. Consent is captured only when you check that box, and we record the exact wording and timestamp of your consent.
• Verbal consent. During a call, a representative may ask permission to text you; the request and your answer are logged on your record.
• Existing customers. Numbers provided for service, installation or billing are used for operational messages about that work.

Consent to receive calls or texts is not a condition of purchasing any product or service. We never buy, rent or sell phone numbers for text message programs, and we do not message numbers obtained from purchased lists.

Message frequency varies and depends on your activity with us — typically a handful of messages per inquiry, project or billing cycle. Message and data rates may apply. Sat Star Communications does not charge for text messages; your mobile carrier's standard rates apply.

You can cancel at any time by replying STOP to any message from us. We will send one confirmation message and then stop sending texts to that number. You can also ask any representative to remove your number, or email us using the contact details below. Numbers that opt out are added to our internal do-not-contact list and suppressed from future texting and calling campaigns.

Reply HELP to any message for assistance, or call us at 1-800-445-1139. Carriers are not liable for delayed or undelivered messages.

Calls placed to or from Sat Star Communications may be monitored or recorded where permitted by law for quality, training and recordkeeping. Outbound calling to business numbers is limited to permitted calling hours in the recipient's local time zone, and every number that asks not to be called is suppressed.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with the service providers that help us deliver messages and run our business, and only to deliver the communications you asked for. See our Privacy Policy for full details, and our Terms of Use for the terms that govern this Site.

Sat Star Communications LLC
Phone: 1-800-445-1139
Web: satstarcom.com