Terms of Use & Conditions

You may use the Site for lawful business purposes only. You agree not to interfere with or disrupt the Site, attempt to gain unauthorized access to any account or system, scrape or harvest data by automated means without our written permission, or use the Site to transmit unlawful, infringing or harmful content.

Some areas of the Site require an account. You are responsible for keeping your credentials confidential and for activity that occurs under your account, and you agree to notify us promptly of any unauthorized use. We may suspend or terminate access at our discretion, including for violation of these Terms.

Information on the Site, including pricing examples and estimator results, is provided for general planning purposes and is not an offer or binding quote. Pricing, equipment, channel lineups and availability depend on site survey results, programming provider terms and current rates, and may change. Services we provide are governed by the written proposal, service order or agreement signed by you and Sat Star Communications, which controls in the event of any conflict with these Terms or Site content.

Payment authorization. By submitting payment information or authorizing an invoice, service order or subscription, you represent that you are authorized to use the payment method provided and you authorize us and our billing provider to charge that method for the amounts due under your agreement, invoice or service order.

Recurring billing. Where your services are billed on a recurring basis (monthly, annual or other cycle stated in your agreement), you authorize recurring charges to your payment method on each billing date until the services are cancelled or terminated in accordance with your agreement. Recurring subscriptions, invoices and payment records are administered through Zoho Billing, our customer subscription, invoice and payment system.

Accurate billing information. You agree to provide and maintain complete, accurate and current billing contact, address and payment details, and to update them promptly when they change. We are not responsible for service interruption or failed payments caused by out-of-date billing information.

Taxes and fees. Amounts quoted generally exclude applicable sales, use, communications, franchise, regulatory or similar taxes, surcharges and governmental fees, which may be added to your invoice where applicable. Programming provider rate changes, pass-through fees and similar third-party charges may also apply as described in your agreement.

Failed payments and past-due balances. If a payment is declined, returned or reversed, we may re-attempt the charge, invoice you for the amount due, and apply late fees, interest or returned-payment fees to the extent permitted by law and stated in your agreement. Past-due balances may result in suspension or termination of service and referral of the balance for collection, together with reasonable costs of collection where permitted.

Refunds and credits. Refunds, credits and proration are governed by the written customer agreement, proposal or service order applicable to your account. Unless that agreement expressly provides otherwise, fees for services already delivered, equipment already provided and work already performed are non-refundable.

Chargebacks and disputes. If you believe a charge is incorrect, contact us first so we can review it. Initiating a chargeback or payment dispute without first working with us may result in suspension of service, and you remain responsible for amounts properly owed plus any fees assessed to us in connection with the dispute.

Cancellation and charges already incurred. Cancellation or termination does not relieve you of charges already incurred, amounts for the current billing period, equipment or installation costs already provided, or any early termination or remaining-term amounts set out in your agreement.

Third-party payment processing. Payments made through our billing portal or invoices are processed by third-party providers subject to their own terms and privacy practices. We do not store full payment card numbers on the Site, and we are not responsible for the acts or omissions of payment processors or financial institutions.

Electronic invoices and receipts. You consent to receive invoices, payment receipts, billing notices and related communications electronically at the email address associated with your account.

Billing errors. Please review invoices when you receive them and notify us of any suspected billing error within the period stated in your agreement (or, if none is stated, within a reasonable time). If we confirm an error, we will correct it by issuing a credit, refund or corrected invoice as appropriate.

Controlling agreement. If any payment or billing provision in a signed customer service agreement, proposal or service order conflicts with these general platform terms, the signed agreement controls for that account.

DIRECTV and other programming providers, equipment manufacturers and platforms referenced on the Site are independent third parties, and their names and logos are the property of their respective owners. Sat Star Communications is an authorized dealer; use of a third-party mark does not imply that party endorses or is responsible for the Site.

The Site and its content — text, graphics, layout, logos and software — are owned by Sat Star Communications or its licensors and are protected by applicable law. You may not copy, reproduce, distribute or create derivative works from the Site without our prior written permission, other than ordinary browsing and printing for your internal business use.

The Site may link to third-party websites. We do not control those sites and are not responsible for their content, products or practices. Links are provided for convenience only.

The Site and its content are provided "as is" and "as available", without warranties of any kind, express or implied, to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Site will be uninterrupted, error-free or free of harmful components. This disclaimer applies to the Site and does not limit any warranty expressly stated in a signed services agreement.

To the fullest extent permitted by law, Sat Star Communications will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising out of or related to your use of the Site. Our total liability relating to the Site will not exceed one hundred U.S. dollars ($100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You agree to indemnify and hold harmless Sat Star Communications and its officers, employees and agents from claims, losses and expenses arising out of your misuse of the Site or violation of these Terms or applicable law.

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules, and you agree that the state and federal courts located in Florida will have exclusive jurisdiction over any dispute relating to the Site.

We may revise these Terms at any time. The effective date above shows when they were last updated, and continued use of the Site after a change means you accept the revised Terms.

Sat Star Communications LLC
Email: info@satstarcom.com
Phone: (800) 445-1139